LiveAnswer Update 5: Live Dispatching & On Call Scheduling
The LiveAnswer team is happy to share some new updates that we are rolling out very soon: on-call schedules and live agent dispatching! You will now have access to Live Voice Dispatch Notifications....
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LiveAnswer 3.0 Has Arrived.
After 5,300 Red Bulls, 26,880 hours of work, and 28,000 code commits, our LiveAnswer team is excited to finally announce the release of LiveAnswer 3.0. The services that we love providing for you just...
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Introducing Drafts: Review and Publish Your Scripts
We have introduced a new feature on the LiveAnswer script builder: Drafts. Building scripts as a team will now be easier than ever. When working on your script, click “Save Draft,” and any changes will...
View ArticleIntroducing LiveAnswer Contacts
We’re excited to announce LiveAnswer Contacts today. A new feature we’ve been working on as part of our LiveAnswer 2.0 roll out in 2016. In your messages, you will be able to create a contact and...
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Call Transfer Enhancements: A More Intelligent Way to Connect to Callers
It’s a new year, which means new features and enhancements to share. We’d like to introduce our newly improved call transfer feature; now with Cold Transfer, Warm Transfer and Smart Transfer options....
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Intelligent Messages: Do you know who your customers are?
Sales prospecting and servicing your customers isn’t easy. We’re constantly improving our features to help our customers achieve success by outsourcing their phones to us. But we also want to take it a...
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Workflow Automations: Get The Messages You Want
Messages must go to the right team member. Introducing Workflow Automations. By setting up simple conditional logic in Notifications setting, you can automatically send any call to any team member or...
View ArticleMultilingual Capabilities: Introducing On-Demand Spanish and French Agents!
The global business landscape is changing. Companies looking to grow their customer base are no longer restricted to customers in their local areas. Expansion not only intensifies the need to provide...
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MMS Attachments: A Picture Is Worth a Thousand Words
Recently we launched a series of new features aimed at improving the customer experience. In a visual world, our new MMS feature is revolutionary. This simple drag and drop script feature allows...
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